DXC Technology Looking for 100323 Service Desk L1 Support2 _3_Provision2Perform at Bengaluru Full Time

Job Description:

Provides level 1 technical support to users for moderately complex computer-related technical problems.

Troubleshooting Hardware / Networking/ Operating Systems/Applications and other related technical queries/issues.

Answer calls/chats/emails from customers and initiate the right response to them, positively and professionally.

Logs and tracks inquiries using an incident management database and maintains history records and related incident documentation.

Provide remote support to customer issues using probing and technical skills. Also, explain the solution to the user in a way that non-technical users understand

Flexible to work in different shifts;

Responsibilities

Answer contacts promptly and professionally

Handle contacts on multiple platforms such as Calls, Chats, and emails

Log/Validate all contacts to the CRM, including all relevant and required information

Resolve a high percentage of customer problems using the relevant tools and systems

Complete follow-on actions as appropriate

Invoke ticket Elevation/Escalation Procedures within defined time frames

Adhere to Policies & Procedures (compliance)

Work to achieve individual and team goals

Protect confidential and sensitive information and materials

Accomplish other duties as required

Knowledge of Microsoft Office

Multi-task and prioritize

Manage commitments to the Customer, Manager, Supervisors and Support Staff

Working in shifts as per requirements

Min. Qualification: Graduate in any stream preferably Engineering

Certifications Required: Not Necessary

Job Level : 3

Excellent written & spoken communication skills required