At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.
What will you be doing…
1.Provide help and advice to customers using DrinkPrime’s protocols or services;
2. Communicate courteously with customers;
3. Handle customer complaints/inquiries or requests;
4. Convert new customers into orders
5. Keep accurate records of discussions or correspondence with customers;
6. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
7. Finding ways to measure customer satisfaction and improve services.
What we need in you..
1. Experience in working on ticketing tools like – Freshdesk, Zendesk, etc.
2. Experienced in Calls & Emails
3. Good to have chat experience (Optional)
4. Excellent English communication skills
5. Strong sense of customer empathy
6. Creativity and a good sense of humour will be an added advantage