Our managed services business needs a tier i technician to join our staffWe are looking for a highly organized and efficient person to provide end user support for our managed services operationThe successful candidate will answer phone calls, provide support using chat functionality, and resolve tickets and ordersWhen necessary, the tier i technician will cross-train and participate in other responsibilities of the contact center team.
Roles and responsibilities:
Create tickets for macd requests (moves, adds, changes, and disconnects).
Assist with activation of mobile phones and configuring the device for first time use.
Assist users with placing orders in their online portal.
Answer inbound phone calls.
Respond to voicemails.
Answer inbound chats.
Maintain satisfactory quality assurance scores.
Assist other teams with overflow work.
Qualifications:
Education and years of experience:
High school diploma or the equivalent.
Prefer 1-2 years of experience working for a mobile carrier such as verizon, at&t, t-mobile, & sprint.
Requirements:
Regular and reliable attendance.
Ability to work overtime to complete projects.
Strong attention to detail and organizational skills.
Multitasking skills and ability to keep up in a fast-paced work environment.
The ability to utilize critical thinking to complete tasks.
Desired skills/experience:
Ability to work independently without relying on significant management oversight.
Proficiency to use microsoft office products.
Experience working for a mobile carrier or equivalent.
Proficiency in typing, expected minimum of 40 words per minute.
Physical requirements:
Ability to work in an office environment.
Ability to sit for long periods of time.
Ability to utilize a keyboard and mouse.
Ability to work in front of a computer screen for long periods of time.
Additional requirements:
Ability to secure public trust security clearance.
Location:
Noida, bangalore, pune, chennai
#li-vs1
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