Job details
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Pay
₹25,000 – ₹35,000 a month
Job type
Full-time
Temporary
Shift and schedule
Rotational shift
Benefits & Perks
– Health insurance
– Paid sick time
– Food provided
Benefits
Pulled from the full job description
– Food provided
– Health insurance
– Paid sick time
Full job description
Job Summary: We are seeking a talented and customer-focused Customer Support Executive to join our team in Dubai. In this role, you will be the face of our company, assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction. Your excellent communication skills,
problem-solving abilities, and cultural sensitivity will be critical in building strong relationships with our diverse clientele in Dubai.
Work location – Dubai UAE (Onsite)
PLEASE NOTE – PEOPLE WILLING TO RELOCATE WILL ONLY APPLY WITH LANGUAGE EXPERT IN ENGLISH,TELUGU , KANNADA , HINDI
Preference –
– Female Candidate, who have passport with them
Responsibilities:
– Serve as the first point of contact for customers in Dubai through various channels, including phone, email, chat, and social media.
– Respond promptly and courteously to customer queries, providing accurate information and effective solutions.
– Demonstrate empathy and understanding while addressing customer concerns and ensuring a positive customer experience.
– Troubleshoot and resolve product or service-related issues, guiding customers through step-by-step resolutions or escalating complex cases to senior support as needed.
– Maintain accurate records of customer interactions and transactions in the CRM system.
– Proactively identify recurring issues and suggest process improvements to enhance customer satisfaction.
– Follow up with customers to ensure their issues are resolved to their satisfaction.
Requirements:
– Proven work experience as a Customer Support Executive (preferred)
– Excellent verbal communication skills in English; Hindi, Tegulu, kannada
– Strong cultural awareness and sensitivity to interact effectively with a diverse customer base.
– Empathetic, patient, and able to handle challenging customer interactions with professionalism.
– Problem-solving mindset with the ability to think on your feet and find creative solutions.
– A positive attitude, self-motivation, and the ability to work well both independently and as part of a team.
Benefits:
– Competitive salary package
– A supportive and inclusive work environment that encourages growth and career advancement.
– Health and wellness benefits-
– Opportunity to work with a diverse and dynamic team dedicated to excellence.
Note – Tickets and Visa cost will be covered by the employee through their first three installment.
Role: Customer Success,Service & Operations –
Industry Type: Advertising & Marketing
Department: Customer Success,Service & Operations
Employment Type: Full Time
Role Category: Customer Success, Service & Operations
Education – Any Graduate/ freshers are welcomed
Job Types: Full-time, Temporary
Contract length: 12 months
Salary: ₹25,000.00 – ₹35,000.00 per month
Benefits:
– Food provided
– Paid sick time
Schedule:
– Rotational shift
Supplemental pay types:
– Performance bonus
– Yearly bonus
Language:
– English, Hindi , kannada , telugu ? (Preferred)
Speak with the employer
+91 87890 70979
Application Deadline: 31/12/2023
▶️ Customer Support Executive
🖊️ Digital Jockey
📍 Mysuru
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