Deutsche Bank Looking for Corporate Bank Technology – Head of Technology Service Operations at Pune, Maharashtra, India Full Time

Functional Title: Corporate Bank Technology – Head of Technology Service Operations

Corporate Title: Director

Division: Corporate Bank Technology- Production

Location: Pune, India

Corporate Banking: This division consist of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc ) , Channels space, messaging billing and Trade Finance and Lending area. Some of the areas and very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions etc.

Corporate banking applications services the needs of business areas spread across all APAC, EMEA and US regions and production support Engineering team spread across globally.

Role Description

You will be operating within Corporate Bank Production domain as a Regional Cash Management Manager. In this role, you will be accountable in triaging major incidents impacting Cash Management and communication to key stakeholders. You are expected to have a deep understanding of end-to-end product flow of Corporate Bank Cash Management business. You will influence and drive a culture of proactive continual improvement into the Production environment through incident and problem management forums. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

• Accountable for Corporate Bank Asia Cash Management Production Operations
• Accountable for Talent management in Asia Cash Management Production
• Support the resolution of incidents and contribute problems management process. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied
• Able to manage global partnership across development, support and business users.
• Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Responsibilities:

Your Key Responsibilities

• Chair Senior management/stakeholder calls for major critical incidents. Ensure incident status and plan to recovery is well communicated
• Key face-off to Asia regulators (MAS / RBI / FCA / HKMA) on Cash Management Production incidents. This includes ensuring Regulatory reporting is performed timely and accurately by the team
• Work with Regional Cash Management Leads in Asia and US to ensure proper handovers on all key issues / follow-up
• Responsible for Asia people , location strategy
• Responsible for overseeing all Asia Branch Technology (CTM) applications supporting Corporate Bank business. Established touch points and governance in ensuring services provided by CTM is in-line with Cash Management Production service offering
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Work with Operations and Global Product users in establishing strong working relationship
• Participation in production change review/documenting, raising appropriate CAB questions and ensuring the deployments of every change have followed the standards and completed successfully.
• Participate in all BCP and component failure tests based on the run books
• Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
• Drive knowledge management across the supported applications and ensure full compliance
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Skills & Qualifications:

• Excellent communication skills
• Experience in dealing with Senior IT Stakeholder
• Demonstrable experience in delivering a quality operational service to stakeholders
• Strong people management skills – experience in managing people of different cultures
• Working experience of some of the following technology skills:
• Operating systems (e.g. UNIX, Windows) and the underlying infrastructure environments
• Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar) , DAP,Dweb, Fabric
• Database environments (e.g. Oracle, MS-SQL, Sybase , No SQL)
• Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios) , scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk and similar tools)
• Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
• Excellent trouble-shooting and problem solving skills.

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.

Experience | Exposure (Recommended):


• 18+ yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• Experience in managing Global Service Operations teams which spans across 3 timezones, development experience within a global operations context
• People manager with at least 18+ years experience
• Global Transaction Banking Experience is a plus.
• Experience of end to end Level 2,3,4 management and good overview of Production/Operations Management overall
• Experience of supporting complex application and infrastructure domains
• ITIL / best practice service context. ITIL foundation is plus.
• Good analytical and problem solving skills

Business Competencies:

Communication – Expert

Financial Management – Experienced

Industry Knowledge – Advanced

Innovation – Advanced

Managing Complexity – Expert

Product Knowledge (internal & external) Experienced/Advanced

Risk Management – Advanced

Technical Competencies: Advanced

Business Continuity/Disaster Recovery – Experienced

Operational Management – Expert

Domain Knowledge: Any domain knowledge listed in Corporate Banking section would be advantageous

How We’ll Support You


• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.