DesignersX Looking for Customer Support Executive (Females) at Sahibzada Ajit Singh Nagar Full Time

Job details

Salary

₹20,000 – ₹25,000 a month

Job Type

Full-time

Regular / Permanent

Qualifications

– Bachelor’s (Preferred)

– Customer service: 1 year (Preferred)

– English (Preferred)

Full Job Description

Customer Support Executive-Females

Responsibilities

· Understanding the products and services provided by the company.

· Developing training lessons with service delivery systems.

· Managing a team of Customer Support Representatives.

· Supporting the customer through an email ticketing system and phone calls.

· Resolving customer complaints and queries.

· Providing detailed information to customers.

· Monitoring the performance of individual representatives.

· Maintaining records of each phone call for future reference.

· Providing the new employees with training sessions for enhancing their skills.

· Offering exceptional customer service and satisfaction.

· Following up with customers for any further information.

· Taking feedback from the customers.

· Negotiating the terms and conditions with the customer.

· Contributing the work to the company’s knowledge base.

· Maintaining a healthy relationship with the clients.

Requirements

· Bachelor’s degree in Business Administration or a related field.

· 1 years of experience working as a Customer Support Executive.

· Good knowledge of managing the performance of the team.

· Exceptional verbal and written communication skills.

· Understanding and working knowledge of Customer Relationship

· Ability to meet deadlines and prioritize tasks.

· Excellent negotiation and sales skills.

· Outstanding interpersonal and organizational skills.

· Excellent phone etiquette and active listening abilities.

· A quick learner and exceptional ability to make decisions.

Note: – Only Females candidates can apply.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Schedule:

– Monday to Friday

– Night shift

– US shift

Ability to commute/relocate:

– Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

– Bachelor’s (Preferred)

Experience:

– Customer service: 1 year (Preferred)

Language:

– English (Preferred)

Speak with the employer

+91-XXXXXXXXXX

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Hiring 7 candidates for this role

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