DesignBoxed Looking for IT Support at Bengaluru, Karnataka, India Full Time

Organization Brief

DesignBoxed Creatives is a creative political digital campaign management company- the one to have a consolidated presence, both in the offline and online spheres. With a strength of 200 plus well-trained and experienced individuals, working in various digital media capacities, we are leading the space through our professionalism and commitment, as evident through an immaculate track record. Our integrated services across various verticals include give one stop solution to all our clients in the Digital Marketing space.

Job Title– Desktop administrator/IT

Location– Bengaluru, Mohali and Jaipur

Employment Type– Full Time

Experience; 2+years Languages – ,English , Hindi,Kannada

Working6 days in a week * need an immediate joiner

Qualification– Bachelors/ Any graduate Relevant field.

Responsibilities And Duties

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

The successful IT Support Associate will be customer-focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, and flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. Work within a team, coordinating activities and supporting multiple concurrent goals. Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved. Follow all standard operating procedures (SOP) through the effective use of knowledge management. Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users. Assist with activities to triage and escalate any system or network outage to reduce downtime.

 Installing and configuring software, hardware and networks

 Monitoring system performance and troubleshooting issues

 Ensuring security and efficiency of IT infrastructure.

 Install and configure software and hardware

 Manage network servers and technology tools

 Set up accounts and workstations

 Monitor performance and maintain systems according to requirements

 Troubleshoot issues and outages

 Ensure security through access controls, backups and firewalls

 Upgrade systems with new releases and models

 Develop expertise to train staff on new technologies

 Build an internal wiki with technical documentation, manuals and IT policies.

Adherence to shift schedules and timeliness are key requirements. Willingness to work flexible shifts. At least 2+ years’ experience in Asset management

Key Job Responsibilities

Laptops preparations for the new joiners, existing Amazonians as part of lifecycle replacements/hardware issues. Tidying the laptops neat amp; clean Packing amp; Shipping the laptops partnering with the local courier services. Asset Management (Weekly Inventory Audits) Vending Machine Restocking Procurement (Placing Orders for Inventory stock)

BASIC QUALIFICATIONSAt least 2+ Years of experience in IT technical services Understanding about different Laptop models amp; its specifications Basic Knowledge on MAC Understanding amp; basic troubleshooting on OS installations/Failures