Servicenow technical lead – assistant manager
Design, development and implementation of servicenow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Work you’ll do
Perform advanced customizations including business rules, ui pages, ui macros, ui scripts, script includes, client scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development and data loads for servicenow platform, (servicenow) applications.
Responsible for programming workflow, enhancements and integrations with servicenow platform applications.
Should have good amount of knowledge servicenow applications and have led a team of at least 3-5 developers on implementation projects
Itsm (incident/ problem/ change/ configuration) management
Itbm (financial management, ppm (project portfolio management), resource management)
Discovery – on-premise & off- premise
Servicenow® orchestration
Itom – it operations management
Grc – governance risk & compliance
Hrsm – hr service management
Servicenow event management
Integration and servicenow scripting (glide, (javascript, ajax, xml, json etcHtml and css))
Maintain pace with servicenow versioning.
Perform upgrades and customizations of servicenow platform applications based on guidance from project manager, architects, itil practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or it technician training on using the servicenow functionality.
Provide in-person support daily to customer and team this will include direct interaction with the executive staff and other key management.
Maintain servicenow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management triage and fix defects found in servicenow platform, applications, and workflows.
Providing support / guidance to the development teams during the analysis, development, and testing processes.
Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
Defining and validating non-functional (technical) requirements, and establishing traceability between requirements and application architecture/design.
Experience with the following technologies/methodologies required:
Strong knowledge and understanding of servicenow
Strong knowledge of web-based technologies; http, ajax, html5, javascript/jquery and css3
Microsoft sql server and other most common backend microsoft technologies.
Well versed in uml with comfort of diagraming in at least one tool – visio, enterprise architect, visual paradigm, modelio etc.
Experience with the following technologies/methodologies preferred:
Messaging architectures soap and rest with json text encoding.
Other skills preferred:
Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
Capable of building sustainable relationships with colleagues and key individuals.
Creativity and ability to think outside-the-box while defining sound and practical solutions.
The team
At deloitte, shared services center improves overall efficiency and control while giving every business unit access to the company’s best and brightest resourcesIt is also lets business units focus on what really matters – satisfying customers and developing new products and services to sustain competitive advantage.
A shared services center is a simple concept, but making it work is anything but easyIt involves consolidating and standardizing a wildly diverse collection of systems, processes, and functionsAnd if requires a high degree of cooperation among business units that generally are not accustomed to working together – with people who do not necessarily want to change.
Usi shared services team provides a wide array of services to the u.sAnd it is constantly evaluating and expanding its portfolioThe shared services team provides call center support, document services support, financial processing and analysis support, record management support, ethics and compliance support and admin assistant support.
Qualifications
Required:
Total of 6-8 years of it development experience
At least 3 years of experience as a servicenow development lead
At least 5 years experience creating data pathways, customizing fields and customizations including business rules, ui pages, ui macros, ui scripts, script includes, client scripts, workflows, custom tables, reports in servicenow
At least 3 years experience leading servicenow cloud platform solutions integrating with other cloud applications and data sources
Servicenow implementation specialist certification
Servicenow system administrator certification
Preferred qualifications:
Bachelor’s degree computer science, information systems or related field
Itil certifications
Servicenow training and certifications
Must have clear communications skills both oral and written ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument to support your opinion, using facts, pro`s/con`s, business justifications and other persuasion methods.
Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
Must be able to work independently
Must possess a strong desire and clear understanding for high customer satisfaction
Must be flexible, have good energy, easy to work with and a team player
Strong analytical and problem-solving skills
Experience with third party plug-ins that offer cost effective business solutions
Prior experience in supporting proposals and providing written content for future prospects
How you’ll grow
At deloitte, we’ve invested a great deal to create a rich environment in which our professionals can growWe want all our people to develop in their own way, playing to their own strengths as they hone their leadership skillsAnd, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the wayNo two people learn in exactly the same waySo, we provide a range of resources including live classrooms, team-based learning, and elearningDu: the leadership center in india, our state-of-the-art, world-class learning center in the hyderabad offices is an extension of the deloitte university (du) in westlake, texas, and represents a tangible symbol of our commitment to our people’s growth and developmentExplore du: the leadership center in india
Benefits
At deloitte, we know that great people make a great organizationWe value our people and offer employees a broad range of benefitsLearn more about what working at deloitte can mean for you.
Deloitte’s culture
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Corporate citizenship
Deloitte is led by a purpose: to make an impact that mattersThis purpose defines who we are and extends to relationships with our clients, our people and our communitiesWe believe that business has the power to inspire and transformWe focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communitiesLearn more about deloitte’s impact on the world.
Recruiting tips
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Benefits
We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journeyOur vision is to create a leadership culture focused on the development and well-being of our peopleHere are some of our benefits and programs to support you and your family’s well-being needsLearn more about what working at deloitte can mean for you.
Our people and culture
Our people and our culture make deloitte a place where leaders thriveGet an inside look at the rich diversity of background, education, and experiences of our peopleWhat impact will you make? be inspired by the stories of our people.
Professional development
You want to make an impactAnd we want you to make itWe can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professionalLearn more about our commitment to developing our people.
Requisition code: 53986
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Posted 30+ days ago