Dell Technologies Looking for Customer Documentation Manager at Sriperumbudur, Tamil Nadu Full Time

Dell Technologies is ground-breaking at every level: in our design rooms, sales teams, marketing and in our factories. As the primary logistics contact internally, Production Operations steers the daily workflow activities within the factory, managing operations processes and people to achieve a quality output. Focused on achieving the required level of production on an hour-to-hour, daily, monthly and yearly basis, we oversee the planning, development, implementation and maintenance of manufacturing methods, processes and operations. To do this, we work with a range of internal teams, including Operations, Logistics, Distribution and IT.

Join us to do the best work of your career and make a profound social impact as a Customer Documentation Manager on our Manufacturing Operations team in Chennai.

What you’ll achieve

As a manager, you will be responsible for processing documentation requests from manufacturing operations to facilitate shipment of manufactured products from the factory. You will,

• interact with customers and internal stakeholders such as manufacturing, logistics, sales in completing documentation requests within agreed SLA.
• lead the team, plan and create capacity, assign priorities, ensure workload balance.
• inspire innovations and create a culture of continual improvement
• respond to escalations or expedite requests
• define, drive and implement a roadmap for digitalization initiatives, driving visibility, efficiency and velocity
• track and report KPIs
• coach, mentor and develop team members on 1×1 basis

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Strong verbal and written communication skills with ability to clearly articulate goals, strategy and priorities
• Experience in workflow management, across multiple stakeholders
• Ability to lead, execute and plan, (such as capacity and resources) and drive consistent results in volatile and ambiguous situations.
• Ability to logical identify systemic issues and root cause analysis, structured problem solving skills
• Ability to lead and manage hybrid workplace (work remote and onsite)

Desirable Requirements

• Background and experience in manufacturing / supply chain operations
• Knowledge and experience in end to end order lifecycle process : Order entry through Shipping Engagement in Kaizen activities

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 6/10/2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.