Roles and Responsibilities
§ Installing and configuring user’s computer systems.
§ Responding to User’s IT support requests.
§ Meeting with User’s to diagnose software, networking, or hardware issues.
§ Providing technical support on-site or via remote-access systems.
§ Offering solutions that meet the needs of the client.
§ Repairing hardware malfunctions, software issues, and networking problems.
§ Knowledge on DHCP and DNS is a must.
§ Knowledge on Firewall is an added advantage
§ Tracking and managing work records.
§ Compiling job reports.
Requirements:
§ Any degree in information technology or computer science.
§ Proven work experience as a technical support engineer.
§ Knowledge of web services, API, and IP-based protocols.
§ Knowledge of computer hardware and networking systems.
§ Good time management skills.
§ Good interpersonal skills.
§ Ability to troubleshoot complex hardware and software issues.
§ Excellent written and verbal communication skills.
§ Ability to think critically.
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