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IT & Software
Cyitechsearch interactive solutions Pvt Ltd Looking for Inbound Process at Pune Full Time
Inbound Calls and outbound calls
Customer Query and Complaints Resolutions
Order Status
Order Modifications
Coordination with Operations and Delivery Partners
Customer Query and Complaints Resolutions
Order Status
Order Modifications
Coordination with Operations and Delivery Partners
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Criteria:
• Minimum Qualification : 12th/10th + Diploma(3 Years)/10th + ITI
• Work Experience : 0 to 5 Years
• Selection Criteria : HR Round -> Operations Round
• Preferred Candidates :
1. Good communication
2. Preferred Languages: English, Hindi, with any local language.
3. Flexible to work for 6 Days with 1 rotational off
4. Need fluent English
Salary : 12k -14k salary package
