Custom Scholar Looking for IT Support Specialist/Manager at Hyderabad, Telangana, India Full Time

1. About the Job:

Custom Scholar is seeking a highly skilled and customer-focused IT Support Specialist/Manager to join our team. In this role, you will play a pivotal role in ensuring the smooth and efficient operation of our technology infrastructure, providing technical assistance to our members and team members alike. As a technology consulting firm dedicated to Education and Career advancement, your expertise in IT support and management will be essential in driving our mission to build a Worldwide Community of Working Professionals. If you have a passion for solving complex IT challenges and delivering top-notch user experiences, we invite you to be part of our dynamic team.

2. Your Responsibilities:

• Oversee the day-to-day IT operations, ensuring the reliability and performance of our technology infrastructure.
• Provide technical support to end-users, resolving hardware, software, and network-related issues promptly and professionally.
• Collaborate with internal teams to identify IT needs and implement efficient solutions.
• Manage and maintain hardware and software assets, ensuring proper documentation and inventory control.
• Perform regular system updates, patches, and backups to safeguard data integrity and system security.
• Assist in the onboarding process of new employees, setting up workstations and providing necessary technical training.
• Develop and enforce IT policies and procedures to promote data security and compliance.
• Stay updated on emerging IT trends and technologies to propose innovative solutions for improving IT efficiency and effectiveness.

3. Your Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience (3-5 years) in IT support and management roles, demonstrating technical expertise and strong problem-solving skills.
• Familiarity with various operating systems, including Windows and macOS, and proficiency in troubleshooting hardware and software issues.
• Solid understanding of networking concepts, protocols, and configurations.
• Experience with cloud-based services and platforms is a plus.
• Strong communication skills, with the ability to explain technical concepts to non-technical users effectively.
• Excellent organizational and multitasking abilities to handle multiple IT tasks and priorities.
• Proactive attitude, always seeking opportunities for improvement and optimization.

4. About Custom Scholar:

Custom Scholar is a technology consulting firm driven by expertise and a deep passion for advancing organizations. As a community of passionate, collaborative, and curious individuals, we are committed to shaping a Worldwide Community of Working Professionals. Our mission revolves around knowledge-sharing and maximizing career opportunities for all, with a wide array of Professional Training Programs designed to empower individuals with learning, certifications, and career coaching. Our goal is to bridge the income and wealth inequality gap for those left behind and make a positive impact on the professional lives of individuals worldwide.

Custom Scholar is an equal opportunity workplace and is committed to fostering inclusion and diversity in all aspects of our business. Qualified applicants will be evaluated without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (including genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable federal, state, or local law.

5. How to Apply:

If you are a tech-savvy professional with a passion for IT support and management, we invite you to apply for the IT Support Specialist/Manager role at Custom Scholar. To be considered for this opportunity, please submit your resume and a cover letter detailing your relevant experience and qualifications to [email protected]. We look forward to reviewing your application and exploring the possibility of welcoming you to our dedicated team.

At Custom Scholar, we believe that technology is a powerful tool that can shape careers and transform lives. Join us in our mission to leverage IT solutions to empower professionals and drive lasting positive change in the world.