COVAL INFOSYSTEM PRIVATE LIMITED Looking for Customer Service Representative at Andhra Pradesh Full Time

Salary ₹20,000 – ₹26,000 a month job type full-time regular / permanent

Full job description

We are looking for a call center representative that will be the liaison between our company and its current and potential customersThe successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with crm systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree or graduates
Language: english – tamil, english – kannada, and english – malayalam profiles only

Job types: full-time, permanent
Salary: ₹20,000.00 – ₹26,000.00 per month
Rotational shift

Job types: full-time, regular / permanent

Salary: ₹20,000.00 – ₹26,000.00 per month

Benefits:

Flexible schedule
Health insurance
Paid sick time
Provident fund

Schedule:

Rotational shift

Supplemental pay:

Commission pay
Overtime pay
Performance bonus

Education:

Higher secondary(12th pass) (preferred)

Experience:

Total work: 1 year (preferred)
Customer service: 1 year (preferred)

Language:

English (preferred)
Hindi (preferred)

Hiring insights

Hiring 10+ candidates for this role

Urgently hiring

Job activity

Employer reviewed job 1 day ago

Posted 30+ days ago