Corporate Incentive Solutions Pvt. Ltd. Looking for Customer Care Executive at Chandigarh Full Time

● Provide the required information to the customers
● Resolve any queries regarding gift delivery or transit damage.

● Maintain database by updating customer information on daily basis.

● Write communication scripts for inbound calls.

● Keep the team informed about customer calls and demos on a regular basis

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

 

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality