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Description:
Conversant group is on a mission to help our customers architect, protect, and manage their it infrastructure so they can focus on doing what they are passionate aboutWe are a fast-growing company (ranked 2,502 on the inc 5000 of fastest growing companies nationally)We are passionate about solving complex it problems, preventing disasters, and becoming a long-term trusted advisor to our customersEverything we do is deeply technical, and we bring that expertise and help into every conversation and engagement.
We are searching for a managed services engineer to join our technical services teamThis team is seeking highly motivated individuals who are skilled and passionate in providing ongoing support and service to our growing list of clientsIn this role, you work directly with clients to install, maintain, troubleshoot, and support it infrastructure systems and servicesYou will be involved in developing and expanding on our service delivery standards and best practicesYou will work with other members of our engineering, sales, and project management teams to ensure ongoing success of infrastructure and security service delivery goals and objectives.
Responsibilities
Installation and configuration of messaging and collaboration technologies (microsoft exchange, o365, sharepoint, teams, etc.).
Installation and configuration of server technologies (cisco ucs, dell poweredge, hpe proliant, etc.).
Installation and configuration of microsoft windows operating systems (server 2012/2016/2019, windows 7/10).
Installation of endpoint applications and security controls (antivirus, dns filtering, vpn clients, etc.).
Engage in creating and modifying client-facing statements of work, bill of materials, and labor estimates for service delivery engagements.
Drafting and solidifying client documentation, including network diagrams, assessment documentation, device configurations, and support procedures.
Collaboration with other engineers on design, documentation, and implementation for solutions provided by conversant group.
Participation in conversant projects as necessary.
Other duties as required.
Requirements:
Bachelors or associate degree in information technology, business, operations, or relevant field experience strongly preferred.
3+ years installing and supporting microsoft exchange and office 365.
3+ years installing and supporting microsoft windows server operating systems.
3+ years installing and supporting microsoft windows workstation operating systems.
Previous experience with perimeter security firewalls and/or storage area networks is a plus!
Previous experience on a managed services team is a plus!
Excellent analytical, organization, and problem-solving skills.
Demonstrated ability to plan, organize, train, evaluate and direct work of assigned staff.
Comfortability with structure and routine.
Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities.
Ability to form relationships across all levels of the company while modeling conversant’s culture and values.
Hiring insights
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