ConsultBae Jobs Looking for IT Support Technician (Fresher) at India Full Time

The IT Support Technician plays a crucial role in providing technical assistance and support to internal users in an organization. They are responsible for maintaining hardware, software, and network systems to ensure smooth operations across the organization. Their expertise is essential in resolving technical issues and ensuring that all users have access to necessary IT resources.

Key Responsibilities

• Provide technical support and troubleshooting for computer systems, software, and hardware
• Install and configure computer systems, printers, and other peripherals
• Respond to IT support requests and assist users in resolving technical issues
• Ensure the security and privacy of systems and data
• Document IT procedures, configurations, and inventory
• Assist in the setup and maintenance of network and telecommunications systems
• Collaborate with other IT professionals to ensure efficient operation of IT systems
• Train users on new software and hardware
• Conduct regular systems audits
• Participate in IT projects and initiatives

Required Qualifications

• Associate degree in Information Technology or related field
• Proven experience as an IT Support Technician or similar role
• Proficiency in Windows and Mac operating systems
• Knowledge of networking and server management
• Excellent troubleshooting and problem-solving skills
• Strong customer service and communication skills
• Ability to prioritize and manage multiple tasks
• Certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are a plus
• Understanding of IT security best practices
• Experience with ticketing systems and remote support tools
• Ability to lift and carry IT equipment
• Flexible to work after hours and weekends when necessary
• Attention to detail and strong organizational skills
• Ability to work independently and in a team environment
• Valid driver’s license and reliable transportation

Skills: configuration,communication,network maintenance,attention to detail,mac operating system,customer service,task management,server management,telecommunications,windows operating system,installation,systems audit,security,remote support tools,technical support,training,it security,ticketing systems,project participation,documentation,organizational skills,privacy,networking,troubleshooting