Consilio LLC Looking for Specialist, IT Support at Bengaluru, Karnataka, India Full Time

The IT Support Specialist leverages excellent customer service skills to provide IT level support to a wide range of clients of varying abilities across a range of platforms. Working in a fast-paced environment the IT Support Specialist will provide day-to-day technical support for security systems, applications and end-user hardware for both our clients and employees.

Responsibilities

• Account management – using application systems such as Active Directory, PingID, Citrix, FTP and other various online review platforms.
• Support end-users (customers and employees) – with range of application and hardware issues, within specified service level agreements (SLAs).
• Strong written and verbal communication skills required – in order to provide highest level of customer service(whether via ticketing system/phone/screenshare) and to thoroughly document resolution steps.
• Attend various team and departmental meetings both in-person at local office location and via teleconference.
• Publish and maintain internal articles in knowledge base.
• Collaborate with other application services and/or infrastructure teams to resolve multi-faceted environment issues.
• Participate in periodic application services or technology projects to improve overall efficiency and/or services.
• Conduct training for new hires and/or act as mentor to less experienced team members.
• Perform other duties as assigned.

Qualifications

• Associate degree or higher.
• Bachelor degree in a technology-related field preferred.

Certification Requirements:

• Network+ and A+ certifications preferred.

Experience Requirements:

• At least 3 – 5 years experience or equivalent in other technical role.
• Prior experience in eDiscovery industry preferred.

Software Requirements:

• Proficiency with Windows and Mac operating systems.
• Proficiency with Microsoft 365 and Office applications.
• Prior experience with Active Directory, PingID and Citrix preferred.

Skill Requirements:

• Highly logical with excellent problem-solving skills.
• Quick to learn new applications and ability to thrive in a dynamic environment.
• Ability to interact with end-users in a professional manner in variety of settings (in-person/email/phone/screenshare/chat).
• Ability to communicate resolution steps in a clear and concise manner to end-users.
• Attention to detail, ability to multi-task and strong typing proficiency all an absolute must.

Consilio’s True North Values

• Excellence We strive to make every client our advocate
• Passion We DO because we CARE
• Collaboration We win together through teamwork and communication
• Agility We flex, adapt and embrace change
• People We value, respect and invest in our teammates
• Vision We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.