We are looking for a leader to oversee training and transactional quality as a function for leading travel client in Kolkata / Pune location. The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.
Essential Job Elements:
• Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
• Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
• Design overall framework of learning development for associates across locations. Ability to lead a team,
coordinate with other locations and drive standardized practices
• Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
• Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client’s expectation
• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
• Innovate new ways of learning and help drive adoption of Tech infused learning solutions
Profile and Experience:
• 12+ years of industry experience in Quality & Training domains
• Flexible to work 5-Days and in Evening shifts
• Must have experience in Travel / Airlines / OTA industry
• Demonstrated success in Quality & Training
• Exposure to different improvement frameworks like six sigma, lean
• Strong analytical skill- ability to work with huge volume of data using statistical tools
• Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
▶️ Senior Manager – Training & Quality
🖊️ Concentrix
📍 India
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