Community Brands Looking for Technical Training Analyst – Aptify (Remote) at Remote Full Time

Job type full-time

Benefits pulled from the full job description

Disability insurance paid time off parental leave

Full job description

Overview: we are seeking a technical training analyst (remote) to join our growing team with aptify!
About us community brands – leveling the playing field between for-profits and purpose-driven organizations
Community brands provides a connected network of solutions that enable mission-driven organizations to thriveOur software powers non-profits, associations, and k-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operationsOur family of brands are bound by a common purpose to serve the organizations that make our communities a better place to liveWith over 1,600 employees in the us, canada, uk, australia, india, and the philippines, we know that our success is driven entirely by the people of community brandsThrough professional opportunity, we strive to give each person a clear path to success and personal growthWe embrace diversity and believe that our differences in experience and perspective are the key to our sustained successResponsibilities & qualifications:

Position summary

Provides training on product functionality to customer stakeholders during the product lifecycleReviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategiesDocuments system requirements, defines scope and objectives, and assists in the creation of system specifications that drive system development, implementation, and adoption.

A day in the life

Plan, organize and develop new training classes and content including the supporting materials such as extensive training manuals, powerpoints, quick reference guides, how to’s, etc.
Deliver training on all aspects of product functionality to customer stakeholders and technical staff during the product implementation lifecycle, including end user, admin,
Developer (technical) and e-business training
Work closely with the r&d, marketing, and release teams to update training materials with latest upgrade information and release notes
Analyze requirements from customers and determine best use or solutions of the software
Interface with stakeholders to define and create documentation including requirements, user stories, acceptance criteria, feature description powerpoint decks, user guides, process flows, and flow charts
Understand a client`s business processes and legacy systems to map requirements to the aptify product.
Responsible for assisting clients to configure the product application to meet their needs and to document specific requirements for product customizations.
Work with management and stakeholders to plan and execute user acceptance testing
Respond and prioritize business and project issues and escalate promptly and appropriately
Work under the close direction of senior personnel in the functional area

We are looking for someone who brings

Experience

Bs degree in computer science or business or equivalent experience, mba is a plus
Requires 1-3 years of related experience

Computer/technical

Proficient in office 365 – microsoft word, excel, powerpoint, outlook
Demonstrate ability to learn and understand basic office software applications
Experience working with agile development processes and the team collaboration tools (jira or tfs)
Familiarity with enterprise business-related systems and tools is a plus
Familiarity with sql (writing simple queries, looking at databases) is a plus

Other skills

Excellent verbal and written communication, organization and follow up skills
Excellent presentation, relationship building skills and ability to work both individually and as a member of a team are necessary
Proven ability to handle multiple tasks with minimal supervision
Ability to work effectively within a fast-paced, deadline-driven environment
Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information
Skilled at interacting with employees at all levels within the client organization

Total rewards: why work here?
Good people, doing good things: employees at community brands are techies and volunteers who strive to make the company a great place to workWe dream big and are motivated to help our customers use the technology we create to improve the world around us.

Flexible planned paid time off
Generous sick leave
Casual environment
Purpose-driven culture
Work-life balance
Passionate about community involvement
Company paid parental leave
Company paid short term disability
Remote flexibility

Community brands actively embraces diversity and equal opportunity in a meaningful wayWe are committed to building a team that represents a variety of backgrounds, perspectives, and skillsThe more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity and eligibility to work in the united states (without sponsorship) and to complete the required employment eligibility verification form upon hire#li-remote
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