Cohesity Looking for Manager, IT Support at Bangalore Rural, Karnataka, India Full Time

Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we’re a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.

We’ve been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies.

Join us and we’ll lead the way together.

We are on the hunt for a seasoned IT Manager to take charge of our IT operations in Bangalore, India. As an IT Manager, you will be responsible for ensuring that our IT services align with our business goals. We are seeking an individual who can demonstrate strong leadership, strategic vision, critical thinking, and excellent execution capabilities.

Role Overview

In this role, you will ensure excellent delivery of IT services and maintain comprehensive IT processes across all services. You will drive certification in line with ITIL & ISO processes and manage all IT procurement. Your responsibilities will include optimizing licenses, supporting IT function integration, and handling change and asset management. An understanding of financial aspects, including regular updating and optimizing of spending, is crucial.

As our IT Manager, you will oversee site IT operations in India and APJ, and IT service delivery, and lead teams supporting IT infrastructure and applications. You will also manage IT capex/opex planning and execution, maintain compliance with IT audit processes, and establish productive relationships with customers, infrastructure, and application groups.

Key Responsibilities

• Direct IT service delivery and manage operational health of global IT systems, including security, availability, performance, interoperability, and reliability.
• Deliver strategic objectives aimed at reducing technical debt, driving innovation, and enhancing operational excellence.
• Engage in effective partnership with business stakeholders to develop solution roadmaps and ensure timely project delivery.
• Oversee talent management, from recruitment to training and development.
• Collaboratively address and resolve complex operational issues impacting IT KPIs.
• Serve as the key point of contact for process-related activities and communications at our Bangalore location.
• Uphold standard work procedures to maintain compliance with internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls.

Qualifications

• Minimum of 15 years of relevant experience, with 5-7 years in ITSM Tools and 8-10 years in Architecture & Delivery Governance.
• Excellent organizational and management skills, with the ability to manage multiple priorities and projects.
• Exceptional problem-solving abilities and a knack for engaging others in problem-solving without dominating.
• In-depth understanding of Information Technology & Enterprise Architecture.
• Excellent written and verbal communication skills, proven research capabilities, and experience interpreting licensing terms and conditions.
• Familiarity with Cloud Technologies, Open Source, Service/Event driven Architecture, Development Techniques with Program Management, Governance, and problem-solving leadership skills.
• Ability to lead, analyze, and provide a comprehensive understanding of application solutions, interfaces, security, data governance policies, and procedures.
• Extensive experience in working with cross-functional teams and a track record of strong job-related results.
• Demonstrated ability to guide teams in resolving issues promptly and lead technical teams with a focus on innovation and continuous improvement.
• Experience in managing teams across multiple locations and satellite office locations.
• Previous Cybersecurity, IT General Controls, and Compliance-related experiences are advantageous.
• Solid understanding of achieving goal-based organizational objectives through the use of OKR’s, OM’s and key metrics.
• Demonstrated success in identifying and driving progress related to organizational supported services catalog, and applicable service level agreements.

Join us in redefining the IT landscape. Apply today!

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.

COVID-19

Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.