Working with customers to identify the software problems and advising on the solutions.
Logging and keeping a record of customer/employee queries.
Able to give software Demonstrations to customers.
Updating self help manual so customers/employees can try to fix problems by themselves.
An in-depth understanding of the software customers are using.
Ability to assess each customer or employee’s IT knowledge levels.
Logical thinker and Ability to deal with difficult callers.
Execellent communication skills.
Good analytical and problem solving skills.
Comfortable to work in U.S.shift..