Cloudelligent Looking for IT Support Engineer (C-032327) at Rath, Uttar Pradesh, India Full Time

Cloudelligent is looking for competent candidates for the position of IT Support Engineer (L1/L2).

Location: Kerala, Banglore, Tamil Nadu – India – Remote

Job Timings: 8 am-5 pm CST (6:30 pm – 3:30 am IST)

About Cloudelligent

Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, Cloudelligent helps small businesses & medium/large enterprises to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.

Responsibilities

• Manage activation issues for Microsoft 365 Apps for the enterprise
• Troubleshoot software, hardware, and network issues
• Train end-users how to set up and use new technologies
• Support Cloudelligent in-house IT operations at the Islamabad office
• Perform vendor management for procurement and support (Cloudelligent/Clients)
• Assist the Cloud team with migration and supporting infrastructure on Azure/AWS
• Backup and restore the organization’s data files and systems
• Install, configure, and upgrade PC software and operating systems
• Manage inventory and track IT assets used by the organization
• Maintain and deploy images of laptops for quick deployment
• Use specialized help desk support software to take control of end-users computers to troubleshoot, diagnose and resolve complex issues
• Author, edit, and manage IT documentation to improve our clients’ IT policies, procedures, and protocols
• Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner
• Prepare and present weekly updates
• Participate in IT projects

Requirements

• Bachelor’s degree in information technology, computer science, or related field
• 2+ years of experience providing customer-focused technical support
• Office 365 administration experience
• Office 365 SharePoint Administrator experience
• Experience with Azure AD and Exchange Online
• Experience with OKTA or any other IAM Provider
• Experience using RMM/Ticketing System preferably Connectwise.
• Good Knowledge of Power App and Sharepoint is a MUST
• Proficient knowledge of Windows operating systems
• Microsoft certifications are a plus
• Effective communication skills (proficiency in English language)
• Self-driven, ability to work independently or as part of a project team with limited supervision
• Experience working in a secure environment and familiarity with security standards such as SOC 2 and ISO 27001

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