About Us:
Classplus, a revolutionary B2B Ed-Tech startup based in Noida, India, helps educators and content creators embark on their digital teaching journeys by providing them with a platform that empowers them to seamlessly transition online, offering live classes, storage solutions, transaction features, content monetization, and more – all in one super app.?
We recognized the potential of educators and content creators, not just across India’s tier 1 and tier 2 cities, but beyond, and became their secret “weapon of mass instruction”. ?
What sets us apart? ?
We thrived in the post-pandemic era. Today, we support a whopping 1 lakh+ educators and content creators from over 3,000 towns and cities.
We have educators from test prep categories to new-age content creators teaching personal finance, cooking, digital marketing, organic farming, and many more, breaking barriers and reaching students globally using their own branded apps. Their growth has been meteoric, with some of them seeing revenue growth of more than 10X of what they did pre-Classplus. ?
We’re series-D funded and have marquee investors including Alpha Wave, Tiger Global, Sequoia Capital’s Surge, Times Internet, Blume Ventures, and GSV Ventures put their faith in us.?
Do you want to work with people who are creative, fun, and dynamic? Do you have what it takes to help us take this rocketship even higher? Find out below!?
What you will do:
The true face of Classplus are those in the clan, who face the customers on a daily basis. So, we’re on the lookout for our new faces; Customer Delight Associates who can handle queries of the customers on a day-to-day basis Like a Pro!
Being the go-to person for everything customer-related, we expect you to: –
● Proactively take ownership of customer issues and provide assistance through calls, emails and chat. In short, be the people’s hero!
● Utilize problem-solving skills to effectively troubleshoot and resolve customer problems.
● Ensure that unresolved issues are escalated to the relevant internal teams for further assistance and resolution.
You should apply if you:-
● Exceptional communication skills: Fluent in English and proficient in one of the following languages: Tamil, Kannada, Bengali, or Hindi.
● Bring your A-Game: Demonstrate a proactive attitude in delighting customers and consistently meeting deadlines, as well as a high level of technical knowledge and meticulous attention to detail.
● Can fit like a Glove:
Willing to work on Sundays and flexible shifts because great ideas don’t follow a calendar!
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise?. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
▶️ Customer Delight Associate
🖊️ Classplus
📍 Noida
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