Job type full-time
Full job description
Job purpose :
The role requires a trade specialist with strong knowledge of trade products who will work with the team/branch/stakeholders to ensure seamless and error-free processing of insurance letters of credits and handling inquiries, investigations, quality queries/improvements and timeliness of service.
Key responsibilities:
+ transaction processing for insurance letter of credits; including amendment/issuance and payments; including compliance screening for all relevant documents.
+ knowledge about swift mt 760, mt 767, mt 799 and tested telexSwift payment knowledge
+ provide operational & thought leadership to the team – creation of knowledge warehouse for the iloc team
+ align with internal stakeholders within citi for delivery and processes.
+ accountable for overall iloc trade unit and deliverables of the team.
+ accountable for ensuring that the unit comply with the citibank risks & control policies and processes.
+ monitor metrics pertinent to client satisfaction & ensuring high emphasis on controls within the team.
+ serve as a senior escalation point for internal and external clients.
+ ensure and monitor the right focus is placed on zero error processing of transactions.
+ maintain day to day control and measurement of processing performed by trade service centre in relation to the end to end processing of transactions.
+ root cause analysis to be performed on errors.
+ improvement in process by automation and process enhancements and ensuring that the goals are met.
Skills
Trade products knowledge – preferable in insurance letter of credits.
Excellent written and verbal communication skills
Ability to prioritize and organize own workload
Assertive & strong teamwork/interpersonal
Multi-tasking a must requirement
Proficiency with excel, word and other ms office applications
Motivated and self-driven with limited oversight requirements
Mentor and motivate the team members on a time to time basis
Excellent decision making skills
Critical and independent thinker
Strong focus on controls
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Job family group:
Operations – transaction services
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Job family:
Cash management
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Time type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup incAnd its subsidiaries (`citi”) invite all qualified interested applicants to apply for career opportunitiesIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
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Posted 4 days ago