Citi Looking for Customer Correspondence Officer at Chennai, Tamil Nadu Full Time

Responsible to handle customer queries received through email, CBOL and written (post and courier) channels

Requires handling of responses for In-house escalated channels across Cards, Liabilities, and Assets

Includes call backs to customer to ensure end to end resolution

The role entails co-ordination with front end units / other referral channels to ensure effective handling of customer concerns

Requirement:
Excellent Written & Oral Communication

Good interpersonal skills with ability to interact with customers

Able to handle all documentation/trackers independently

Enthusiastic and Self Motivated

Ability to work in a dynamic environment

Team player with a positive attitude

Sound judgment and strong decision making skills with an eye for detail

Good computer skills in MS-Excel, MS-Word, MS-Power Point, etc

Ability to prioritize and effectively executive

On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi’s non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi’s institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2023 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi’s consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.

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Job Family Group:
Customer Service

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Job Family:
Service

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Time Type:
Full time

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