Cin7 Looking for Technical Support Specialist at Ahmedabad, Gujarat, India Full Time

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

We are looking for a talented Technical Support Specialist to join our team in Ahmedabad to work US shift from 3 pm..

Responsibilities And Requirements

• Customer Support: Responding to customer inquiries and providing technical assistance via various communication channels such as email, chat, or in person. Resolving customer issues promptly and professionally to ensure customer satisfaction.
• Troubleshooting: Identifying and diagnosing technical problems reported by customers. Using knowledge bases, manuals, and diagnostic tools to effectively troubleshoot hardware, software, or network issues. Offering step-by-step guidance to customers to resolve their technical difficulties.
• Issue Resolution: Documenting customer interactions, inquiries, and solutions in a ticketing or tracking system. Tracking and escalating complex issues to appropriate teams or higher-level support when necessary. Following up with customers to ensure their issues are resolved satisfactorily.
• Product Knowledge: Acquiring and maintaining a deep understanding of the company’s products, services, and technologies. Staying updated with the latest product releases, features, and upgrades. Providing accurate and up-to-date information to customers.
• Training and Education: Assisting customers in learning how to use specific software applications or technology products effectively. Conducting product demonstrations, training sessions, or webinars for customers to enhance their knowledge and proficiency.
• Collaboration: Collaborating with cross-functional teams such as software developers, network engineers, or quality assurance professionals to resolve complex technical issues or provide feedback on product improvements. Sharing customer feedback and insights to improve products and services.
• Documentation: Creating and maintaining technical documentation, user guides, FAQs, or knowledge base articles for internal and external use. Updating existing documentation based on customer feedback or emerging trends.
• Customer Satisfaction: Ensuring a positive customer experience by displaying professionalism, empathy, and patience when dealing with customers. Going the extra mile to exceed customer expectations and build strong customer relationships.

Required Skills And Qualifications

• Bachelor of Business/Commerce, any other relevant qualification OR experience in Retail, Warehouse or Inventory & Supply Chain Management
• Strong technical knowledge and aptitude in computer systems, software applications, and networking concepts.
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
• Effective communication skills, both verbal and written, to interact with customers and colleagues.
• Patience, empathy, and a customer-oriented approach to providing outstanding customer service.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in documenting customer interactions and issue resolution.
• Continuous learning mindset to stay updated with evolving technologies and industry trends.

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we’re growing exponentially. We’re looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.