CII – Model Career Centre Looking for US Telecom chat process at Gautam Buddh Nagar Full Time

Job Description: US Chat Process Customer Support

Position: Customer Support Representative (US Chat Process)

Qualifications:

– Graduates or undergraduates with a minimum of a high school diploma.
– Minimum 6 months of experience in a US chat process or similar customer support role.

Job Responsibilities:

– Provide exceptional customer support via chat for US-based customers.
– Address customer inquiries, resolve issues, and provide information about products or services.
– Ensure prompt and accurate responses to customer queries.
– Maintain a high level of professionalism and customer service etiquette.
– Utilize appropriate scripts and guidelines to assist customers effectively.

– Escalate complex issues to higher-tier support when necessary.
– Maintain records of customer interactions and transactions.
– Collaborate with team members to achieve performance targets.
– Stay updated on product knowledge to provide accurate information to customers.
– Adhere to company policies and procedures.

Working Conditions:

– 5 days working week.
– 2 rotational days off.
– Immediate joiners preferred.

Key Skills:

– Strong written communication skills in English.
– Excellent typing skills.
– Patience and empathy in dealing with customers.
– Problem-solving ability.
– Ability to work in a fast-paced environment.
– Multitasking skills.
– Familiarity with chat support tools and software is a plus.

Job Types: Full-time, Permanent

Salary: ₹30,000.00 – ₹40,000.00 per month

Benefits:

– Health insurance
– Provident Fund

Schedule:

– Day shift
– Morning shift
– Rotational shift

Supplemental pay types:

– Performance bonus

Experience:

– total work: 1 year (Preferred)

Ability to Commute:

– Gautam Buddha Nagar, Uttar Pradesh (Preferred)

Ability to Relocate:

– Gautam Buddha Nagar, Uttar Pradesh: Relocate before starting work (Preferred)

Speak with the employer
+91 8375097765

▶️ US Telecom chat process
🖊️ CII – Model Career Centre
📍 Gautam Buddh Nagar