Job Description
– Handle customer complaints or problems telephonically.
– Track required information through system & resolve customer issues.
– Resolve customer issues in real time mandatorily.
– Ensure no customer issues remain unresolved.
– Identify and escalate priority issues.
– Make calls to customers/vendors/Drivers if require to convince.
– Document all call information according to standard operating procedures mandatorily.
– Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers.
– Call for Feedback from the customers to ensure whether issue has been resolved.
– Ensure zero call drop rate.
– Complete call logs mandatorily.
– Should be ready to work in any given shifts.
– Submit daily work report to TL’s mandatorily.
Education and Experience:
– 0-1 year of experience.
– Any Graduate.
– Proficient in call center system & should be familiar with call center environment.
– Required language proficiency English, Hindi, Marathi.
– Experience of customer service principles and practices.
– Experience in a call center or customer service environment.
Job Location: Aurangabad. Working Days: 6 Days/week. Salary: As per the company standards. Please mention the position you are applying for in the subject field of your e-mail.
Job Type: Full-time
Salary: From ₹11,000.00 per month
Schedule:
– Day shift
– Morning shift
Supplemental pay types:
– Performance bonus
Speak with the employer
+91 7757081059
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