To aggregate, correlate and create Caterpillar customer and dealer repair recommendations using the elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer’s costs through equipment management efficiency.
JOB RELATED ACCOUNTABILITY:
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of S•O•SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. This includes the following essential duties and responsibilities:
0-3 years of experience in the product support and/or engineering fields. Strong customer service, communication, multi-tasking, and organizational skills are essential to success in this position. Possess the ability to work in a team environment, to work with diverse groups of customers and business partners, and to resolve issues either individually or through appropriate team guidance. A degree in engineering, business, marketing and/or equivalent application experience is highly desired. Working knowledge of generators, engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.
Caterpillar is an Equal Opportunity Employer (EEO).
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