Caterpillar Inc. Looking for IT Manager – Infrastructure Services at Bengaluru, Karnataka, India Full Time

Information Technology

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

JOB PURPOSE: To provide overall information services and technology infrastructure support for our Service Centers. Support Business Unit customers critical business process requirements; manages staff, applications development, integration and support, and the computer technology used in various organizations throughout the worldwide Caterpillar extended enterprise.

Job Duties

Reporting to this position are IT Supervisors, Senior IT Supervisors, Technology Specialists, Information Systems Specialists, a Business Manager, and the various applications, technical and operations staffs within the Service Center or Business Unit IS organization.

This role also ensures standard work is monitored, supported and communicated to ensure the scope of services achieve and maintain compliance to internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls.

Directs Information Services functions for distributed computing systems (mainframe, personal computer, client server, and/or Internet) at Service Centers and Business Units. This includes managing the staff and projects related to developing business and technical solutions and implementing common operating procedures to provide process functionality and the requisite infrastructure to enable effective, efficient, economic services. Directs implementation of hardware and software infrastructure components to maximize common process and minimize costs by efficiently controlling the infrastructure environment. Provides direction for determining systems requirements, hardware and software acquisition and problem resolution to assist the business unit(s).

Provide corporate leadership and coordinate corporate development of integrated systems solutions with Engineering, Manufacturing, and other application development groups. Coordinates and provides system reliability and resources to support the day-to-day operation of a Business Unit or Service Center to deploy and support distributed computing systems and processes. Challenges of the position are allocation of staff and computer resources to ensure the most appropriate and efficient systems solutions, cost effective development and deployment of common operating environment. Customer dependence on the reliability and availability of applications and infrastructure is critical to the successful operations for the Business Unit and/or Service Center.

Employee may also be responsible for performing other job duties occasionally as assigned.

BACKGROUND/EXPERIENCE: Requires a relevant computer science masters or graduate degree and 12-15 years of progressively complex IS experience generally gained through staff and supervisory assignments in Information Services and related areas. Requires general understanding of basic business operations including the technical infrastructure and one or more of the following: general business processes, parts warehousing and distribution, dealer processes, manufacturing, and engineering functional applications. The incumbent must have ability to provide strategic direction for effectively managing staff, budgets, business plans, one-year project plans and developing 2-5-year plans with customers and Information Services. Requires ability to work with diversified departments along with effective oral and written communications skills. Must work closely with integration partners, technology vendors, and managed service partners.

Additionally, This Position Will/must

• Has the ability to lead, analyze and have a broader perspective on specific technology and related solutions. This requires a comprehensive understanding of application solutions, interfaces, security, data governance policies and procedures.
• Skilled in large scale application support and development and 6 Sigma. Previous experience in Server n Storage, Backup, Network Support and Enterprise Asset Management would be beneficial.
• Deep knowledge in cybersecurity related to application security, vulnerability management and network monitoring is a must.
• Previous public cloud service management and supporting large and varied cloud service technologies
• Extensive experience in working with cross-functional teams, along with proven history of strong job-related results.
• Lead and/or direct teams within or outside of discipline addressing complex problems. Experience in managing teams working across multiple locations working from satellite office locations.
• Previous IT General Controls, Audits and Compliance related experiences preferred.

Caterpillar is an Equal Opportunity Employer (EEO).

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