Answering their first critical question, can I build this on this plot of land within minutes instead of weeks!
We are an ultra-fast growing SaaS start-up, backed by the largest hedge fund in Australia, with a rapidly growing subscriber user base from around the world including Australia, NZ, Canada, and the United States.
Position Overview –
Skilled and self-motivated Application Support Specialist.
Strong background in support functions and hands-on experience in handling technical requirements, including debugging logs, database (SQL), configuration checks, and more.
This role will be responsible for providing technical support to our clients, troubleshooting issues, finding root cause of the issue (RCA) and ensuring the smooth operation of our applications.
Responsibilities –
Provide technical support to clients via email, HS Live Chat, HS ticketing system.
Pro-active approach handling support tasks
Proficiency in canibuild application functionality and features/components
Troubleshoot and resolve application basic/medium issues by debugging logs, database, configuration checks etc.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Perform root cause analysis for recurring issues and implement preventive measures.
Assist in the development and maintenance of support documentation and knowledge base articles.
Requirements
Preferred Other Skills-
Benefits
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