Burwood Group Looking for Senior Voice Support Engineer at Remote Full Time

Job type full-time

Full job description

Senior voice support engineer (remote – must be located in pst)

Who we are

Burwood is currently looking for candidates to join our county of orange voice it services transition and delivery teamOrange county, ca, the sixth largest county government in the united states, operates a diverse, complex county government enterprise serving the constituents and public of orange county across some 26 unique agencies and departments.

The county of orange has undergone an extensive voice transformation project and operates an extensive set of high-performing it systems that serve the county’s 17,000 employees located across a diverse county geo-location and interface with over 3 million county residents, the state of california, the us federal government and numerous third-party providers and business partners.

What you’ll do

This role gives you the opportunity to get hands-on with the latest collaboration infrastructure technologies, including wan, man and lan voice, contact center, and moreThis role combines a strong passion for technology and outstanding customer service.

In this position, you will support voice infrastructure services in complex, large enterprise environmentsAs a senior-level engineer responsibility will include:

Advanced cisco administration, configuration, implementation, maintenance handling escalation issues for cisco call manager, unity connection, cisco emergency responder, and technology.
Subject matter expert on uc environment, voip platforms and analog voice gateways, and srst routers.
Resolving complex incidents and troubleshooting problems as tier 3 including voice quality, cisco applications, network qos, telecom circuits.
Tier 3 support escalations working directly with customers, carriers, and 3rd party hardware/software maintenance vendors to resolve issues surrounding
Ensuring tickets are addressed and brought to resolution as quickly as possible related to all collaboration infrastructure technologies, including network (wan, lan, wireless) & uc suite
Providing reporting and training to end-users

Who you are

You can prioritize and achieve results while working on several simultaneous tasks and high-profile projects.
You have strong problem-solving skills-the ability to assess a problem and quickly determine an effective course of action.
You can mentor team peers and raise the overall level of technical competency in the organization.
You are able to communicate clearly with peers as well as management.
You enjoy the challenge of problem-solving in a technical environment.
You always have a passion for customer service and doing the right thing for the customer.
You maintain a professional demeanor and have excellent communication skills in-person, over the phone, and via e-mail.
You pay close attention to detail in all that you do to ensure minimal risk to the environment.
You are a team player – honest, responsible and accountable for your work.
You love to be part of something bigger than you and work to see the team succeed above all.
You are motivated to learn and grow in your career and can adapt to change or business needs

The tech stuff

Prefer professional certification such as ccvp, ccnp collaboration or ccie equivalent
Knowledge working with cisco uccx call center and uccx scripting experience is plus
Prefer prior experience in a large enterprise environment support, designing and deployment with best practices for collaboration solutions
Advance knowledge with cisco unified communications manager, cisco unity connection cisco emergency responder, cisco unified presence, cisco telepresence & expressway microsoft exchange & unified messaging
Direct experience with working in it service management, managed service provider, or isp cisco voice gateways and telco configuration (pri, did, pots, gs/ls trunks, sip trunks)
Basic level networking, including subnetting, basic routing and switching protocols including sip, lan, wan, vlan

The perks

If you ask any of our employees here at burwood “what we love”, the top answer is always the same: our cultureOur employees are driven, innovative, fun-loving, and always willing to helpIn addition to that, burwood also offers some fantastic benefits:

401(k) and roth 401(k) savings plan, complete with a company match
Unlimited vacation days
Health, dental and vision insurance
Life and accident insurance
Short and long-term disability coverage
Flexible spending accounts for pre-tax healthcare and transit/parking expenses
Access to financial planning expertise

Our commitment to diversity and inclusion

We are not intent on being the largest company; but rather, the bestThese are the words we live byThis means we welcome all of the best talent – regardless of gender, race, ethnicity, sexual orientation, disability, religion and age.

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.