Buildkite’s mission is to unblock every developer on the planet. And our CI/CD platform is used by the best engineering teams in the world, including Airbnb, Shopify, PagerDuty, and Lyft.We’re looking for an experienced Senior Technical Writer to work with our product teams reporting to the Product Manager. You’ll be responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use and help solve users’ problems.
A typical day may include
Document new features and product changes as they’re developed
Identify gaps/weak spots in our documentation, and put plans in place to address and solves these problems
Create a world class documentation resource to help people understand CI/CD in general terms
Identify when there’s potential for content to be reused or repurposed, and collaborate with engineers, product managers and others to make use of it
Demonstrate the value of Technical Writing by openly sharing feedback, suggestions and work in progress across teams
Empower peers in Product, Engineering and Support to document issues and improvements as they arise
Gather and act on Docs feedback, including spotting and addressing patterns
Information Architecture: Sort and present the right information in a way that’s relevant to their context/task at hand
This job is for you if you have
Excellence in technical writing and editing in relation to CI/CD
Ability to organise, synthesise and group information
Maintain awareness of trends across the DevOps industry, specifically regarding documentation, and an understanding of where Buildkite sits within that ecosystem
Maintain awareness of other activities across the business
Experience with DevOps and developer tooling — can create pipelines, manage infrastructure and run builds
Awareness of trends across documentation tooling, and an understanding of the opportunities and tradeoffs involved in different solutions
Excellent communication and collaboration skills
Are confident in giving constructive, actionable feedback in a way that’s open and candid
Works in the open to educate and empower others to improve their technical writing abilities
Can create and maintain in-house style and tone guidelines