BT Looking for GCB Operations Associate at India Full Time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Your role is key to the success of our business unit. You will play an important part of a team.

You will carry out a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers. You will perform daily, weekly and monthly tasks to a high standard to ensure operational delivery against SLAs, and you will provide regular input into key KPIs.

You will build on experience within your domain and offer good support to team leaders and the GBS management community. You will be offered opportunities to develop both professionally and personally.

You’ll have the following responsibilities

Key Responsibilities:

• The role involves pricing for the circuits and the calls that the customer makes through the BT network
• Invoicing and supporting activities related to billing systems
• Working on cash applications, a part of the accounts receivable process that applies incoming payments to the correct customer accounts and receivable invoices
• Also at the same time, analyze the process, identify the process gaps and try streamlining it. Support and participate in process improvement opportunities
• To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
• Performing a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers
• Executing daily, weekly and monthly tasks to ensure operational delivery
• Responsible for workflow activities of all requests and manage enquiries to completion
• When dealing with customers (internal or external) aspire to deliver an excellent customer experience
• Supporting team leaders and GBS management with your domain expertise offering advice and guidance where appropriate
• Understand and follow relevant and appropriate legal, regulatory and compliance guidance including audit documentation, seeking support if needed
• Adhere to relevant shift patterns and break schedules
• Take responsibility for personal development and drive own performance

You’ll have the following skills & experience

• Ability to work as a member of a team in a fast paced environment
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
• PC literate with good system navigation skills
• Attention to details is key

Good problem solving and analytical skills

• Exposure to L2C cycle – Change management, billing environment and cash application will be preferred
• Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders
• Logical reasoning and time management skills
• Proficient in MS Office.
• (Outlook/Word/Excel/Access)

Graduate in any stream (Commerce graduate preferred for payments services

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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