Job Name : Customer Service
Salary : 22000 – 24000 a Months
Exp: 0 – 2 years
Company Name : Britannia
Location : Delhi, Delhi
Qualification : Graduation
Language : English/Hindi
Job Info –
Position Title: Logistics Customer Service Officer/ Executive (Exports)
Function: Replenishment
Key Stakeholders:
Internal: : Export Manager, National Demand Planning & Export Manager, Head of Replenishment, Planning Team, Transportation Team, International Sales Team etc.
External: C&F, transporters, CHA, Excise Department
Educational Qualification : Graduation/ Post Graduation in Management (preferably)
Experience : At least 4-5 years of experience in Export Logistics Management
Desired Competencies:
- Good understanding of export processes, custom clearance, excise processes, CHA management
- Good understanding of warehouse processes and transportation
- Good Communication skills
- Commercial and Negotiation Skills.
- Self-motivated & performance driven.
- Very high level of execution skill.
Key Responsibilities:
Export Management-
- Responsible for Servicing from Export depot to different international markets
- Ensuring timely container stuffing with highest utilization from export warehoue
- Monitoring direct stuffing from various factories
- Ensuring proper documentation for export shipment, excise coordination
- CHA Management, negotiation and bringing efficiencies
- Cost control and drive efficiencies in this area
- Local laisioning with Govt. authorities
- Tracking of demurrages and ensuring control on that
- Coordination with CHA, Liners and evaluate cost and service level improvements
- Service level monitoring for Export Warehouses
Warehouse Management & Customer Service-
- Monitoring & managing daily warehouse operations. C & F Management. Daily MIS.
- Monitoring of overheads at warehouses & detentions. Ensure lowest possible overheads & NIL detentions.
- Ensure highest possible warehouse utilization, innovation through warehouse layout change (if necessary) to improve efficiencies. Access existing warehouse capacity and align with existing throughput. Propose for corrections if any.
- Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turn around time, labor efficiencies etc.
- Ensure & set up right practices across warehouse functions e.g. Unloading, Put away, Storage, Picking, Loading etc. Set up systems for right documentations.
- Managing Demand Fulfillment for export customers
- Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off.
- Execute Depot SOPs and put in controls to ensure compliance. Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehouses
- Driving & monitoring best practices
- Develop the C & F team under him for high level of performance.
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