Department: FDA – Classic
Essential Job Functions
Technical Support Consultants provide support to our customers with a range of technical queries regarding Bottomline Solutions. They are responsible for handling, diagnosing, and resolving customer queries via phone, email and our Customer Care Portal.
All interactions are an opportunity to Delight our customers, and our Technical Support Consultants are responsible to ensure this in the most efficient way and that specific Service Level Agreements are achieved.
You will work within a team of likeminded people and be responsible for adhering to the resource scheduling accurately and efficiently to ensure that the needs of the business and the customer are met.
Responsible For
Activities Will Include
Essential Skills
Preferred Skills
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