Bontrue Looking for Customer Service Associate ( Female) at Andhra Pradesh Full Time

Qualifications

Higher secondary(12th pass) (preferred)

Customer service: 1 year (preferred)

English (preferred)

Hindi (preferred)

Telugu (preferred)

Full job description

Pre-requisites

Minimum qualification: graduate.*
Minimum experience: min 2+ years’ experience in customer care *
Languages known: english, hindi and telagu*

*
Expected competencies*
*

Customer service
Communication skills
Interpersonal skills
Knowledge of furniture (trainable)
Problem-solving skills
Decision making skills
Documentation skills
Patience
Computer skills
Listening skills
Detail-oriented*

*

*
*
Job description

Customer service

Ensure that all incoming calls assigned to you of customers are answeredAnswer inquiries, resolve complaints and provide information.
Maintain a positive, empathetic and professional attitude toward customers.
Communicate with customers through various channels i.e.,via emails, phone, website.
Ensure social media leads (shared by agency via google sheet)& website leads are contacted and information regarding the call/whatsapp be updated on google sheet or crm tool.
Make use of positive language while talking with the customers.
Respond promptly to customer inquiries.
Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints are kept open.
Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, unresolved issues as well as actions taken.
Pass the leads to the respective stores in case a customer is visiting the store, and take an update once the customer has visited the store and update on the crm.
In case the customer wants us to visit their homes to take measurements; the cra is expected to coordinate with the store administrator and communicate with the customer about when and who will be visiting their home.
In case of customer complaints, follow-up & ensure the complaint is resolvedIn critical cases, escalate the complaint to the manager.
In case a customer wants images of a particular product for better understanding, the cra needs to ensure that the images sent are of good quality & not shabby at any pointIn case there aren’t satisfactory images available, request your reporting manager to arrange for the same.
Ensure customer satisfaction and quality standard of customer service is maintained.
After resolving the issue, ask customers for feedback on products and services.
Follow the faqs list (frequently asked questions) and ask the manager if there are any queries.
Follow the sops defined

*

Job types: full-time, regular / permanent

Salary: ₹8,086.00 – ₹30,710.00 per month

Benefits:

Health insurance

Schedule:

Day shift

Supplemental pay:

Performance bonus

Education:

Higher secondary(12th pass) (preferred)

Experience:

Total work: 1 year (preferred)
Customer service: 1 year (preferred)

Language:

English (preferred)
Hindi (preferred)
Telugu (preferred)

Speak with the employer
+91-xxxxxxxxxx

Hiring insights

Hiring 1 candidate for this role

Urgently hiring

Job activity

Employer reviewed job 2 days ago

Posted 30+ days ago