Block Looking for Learning and Development Specialist at Remote Full Time

Job type full-time

Full job description

Company description block builds common business tools in unconventional ways so more people can start, run, and grow their businessesWhen block started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cardsBlock made credit card payments possible for all by turning a mobile phone into a credit card readerSince then block has been building an entire business toolkit of both hardware and software products including square capital, square terminal, square payroll, and moreWe’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at block.
Job description

As a learning and development specialist, you will be focused on both designing and facilitating continued development across the square customer success teamYou will support and act as a relationship liaison for dedicated teams within customer successWhen it comes to continued development, there is a wide scope of opportunities including soft skills development, building product knowledge, workflow efficiency, and targeting behaviors that will have the greatest impact on performance.

This position is open to applicants in our scottsdale and atlanta office as well as remote candidates.

You will:

Design and facilitate training that…

Target performance improvement opportunities identified through leads, ert, qa, and data analysis and design training programs to target those behaviors.
Onboard and upskill advocates to a sales team within the customer success organization
Develop skills specific to driving a higher level of performance.
Develop soft skills of advocates to improve the customer experience
Improve advocate workflow and drive efficiency
Prepare advocates for high priority product launches
Promote operational changes that improve efficiency and organizational effectiveness

Qualifications

Bachelor`s degree or relevant work experience
3+ years experience designing and facilitating sales training programs
Minimum 3 years experience in sales
Experience in operational process improvement
Ability to manage multiple components with end-to-end execution
Experience working in a team environment as well as independently

Additional information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplaceBlock is a proud equal opportunity employerWe work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment processWe encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possibleWant to learn more about what we’re doing to build a workplace that is fair and square? check out our i+d page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thriveOur global benefits package includes:

Healthcare coverage
Retirement plans
Employee stock purchase program
Wellness perks
Paid parental leave
Paid time off
Learning and development resources

Block, inc(nyse: sq) is a global technology company with a focus on financial servicesMade up of square, cash app, spiral, tidal, and tbd54566975, we build tools to help more people access the economySquare helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking servicesWith cash app, anyone can easily send, spend, or invest their money in stocks or bitcoinSpiral (formerly square crypto) builds and funds free, open-source bitcoin projectsArtists use tidal to help them succeed as entrepreneurs and connect more deeply with fansTbd54566975 is building an open developer platform to make it easier to access bitcoin and other blockchain technologies without having to go through an institution.

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Job activity

Posted 4 days ago