Openings for Customer Support – International Voice Process
Location : Hyderabad
5 days working 2 days rotational off 2 way free transport
Salary upto 33k TH
Qualification : Graduates or Undergraduates with minimum 1 yr to 2yr of experience into International BPO can apply
Responsibilities:
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies