Bista Universal Looking for Chat Process & Customer Support Service WFH at India Full Time

Overview

The Chat Process & Customer Support Service WFH role is essential to provide efficient and timely customer support through chat platforms, ensuring exceptional customer service and satisfaction. This remote position plays a crucial role in maintaining positive client relationships and contributing to the company’s overall success.

Key Responsibilities

– Respond to customer inquiries and issues via chat in a professional and timely manner
– Utilize knowledge base and resources to address customer concerns and provide accurate information
– Assist customers with account management, product inquiries, and issue resolution
– Adhere to established service procedures and maintain high-quality standards

– Identify and escalate priority issues effectively
– Collaborate with cross-functional teams to resolve complex problems
– Efficiently manage multiple customer interactions simultaneously
– Document customer interactions and feedback for continuous improvement
– Stay updated with product knowledge and service offerings
– Adhere to privacy and security regulations in all customer interactions
– Contribute to a positive and collaborative team culture
– Meet individual and team performance targets and service level agreements
– Provide feedback to improve chat support processes and tools
– Participate in ongoing training and skill development
– Embrace change and adapt to evolving customer support needs

Required Qualifications

– High school diploma or equivalent; additional education is a plus
– Prior experience in chat support or customer service role
– Proficient in typing and navigating chat platforms efficiently
– Excellent written communication skills with proper grammar and spelling

– Ability to effectively resolve customer issues and provide solutions
– Strong problem-solving and decision-making skills
– Capability to work independently and in a team environment
– Ability to multitask and prioritize workload effectively
– Empathy and patience when dealing with customer concerns
– Knowledge of customer relationship management systems is desirable
– Adaptability to changing technology and process improvements
– Compliance with data privacy and confidentiality standards
– Ability to work flexible hours and adapt to shift schedules
– Strong attention to detail and accuracy in all customer interactions
– Commitment to providing exceptional customer service experiences

Skills: customer service,communication,teamwork

Show more Show less