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IT & Software
Birlaworkforce Looking for Outbound Calling Tele Caller at Mumbai Full Time
Key responsibilities:
1)Generate brokerage primarily through advising clients
2)Maintain a long term relationship with customers
3)Keeping the clients updated on their orders
4)Crossing selling third party products like Mutual fund, SIP, and PMS
Responsibilities:
- Handle customer’s inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
