Position: Technical Support Engineer, Service Desk
Reports to: Manager Service Desk
Shift: Rotational (24/7) mostly Night Shift
Summary:
The primary aim of the Service Desk is to provide a single point of contact between the services being provided and the users. Service Desk manages incidents and service requests and handles communication with the users. Service Desk employees execute the first line incident management, access management and request fulfilment processes.
Responsibilities:
Knowledge/Skills/Abilities:
Education and Experience:
About Berkadia:
Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry.
Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law.
Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values: https://www.berkadia.com/about/vision-and-values.
To know more about Berkadia, please visit our website https://www.berkadia.com/aboutus/
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