B2B SAAS Unicorn : Stealth Hiring Mode Looking for Information Technology Administrator at Greater Bengaluru Area Full Time

About the Company :

Series A Funded, Startup based out of HSR Layout, Bangalore. Exceptional Founders and funded by World-class Investors. More details will be shared during exploratory call from HR Team.

Mode of Work : 5 days / Work from Office

Applications are invited from Immediate / Early Joiners.

In-Person Interviews will be scheduled at HSR Layout, Bangalore for shortlisted applicants.

Job Summary:

The IT Administrator will be responsible for maintaining our IT systems, managing IT services, and ensuring the security and efficiency of IT operations. The role requires a blend of technical expertise, leadership skills, and a commitment to driving operational excellence.

Key Responsibilities:

• IT Operations Management: Ensure 24×7 reliability of IT services. Manage IT infrastructure, including server and network systems.
• Incident Response: Lead incident response activities, reducing resolution time and minimizing impact on services.
• Automation and Optimization: Implement automation for Active Directory and Office 365, reducing manual tasks and enhancing operational efficiency.
• Asset Management: Oversee IT asset lifecycle, from procurement to decommissioning, including software license management.
• Vendor Management: Liaise with vendors to negotiate contracts and manage service-level agreements (SLAs).
• Team Leadership: Lead and mentor IT teams, fostering a culture of continuous improvement and knowledge sharing.
• Technical Support: Provide L2 and L3 technical support, managing Windows, macOS and devices, and troubleshooting various IT issues.
• Security Management: Ensure system security through effective management of firewalls, antivirus software, and adherence to best cybersecurity practices.
• Project Management: Lead critical IT projects, such as network switch migrations and virtualized environment management.

Qualifications:

• MCSA, ITIL V4 Foundation, AWS certifications.
• 7+ years of experience in IT operations, with a strong background in IT service management and infrastructure.
• Proficiency in AWS, Active Directory, Microsoft Exchange, and Office 365 administration.
• Experience with JIRA Service Management, JAMF administration, and remote user support.
• Skilled in macOS troubleshooting and network management (DHCP/DNS).
• Strong leadership abilities and experience in vendor management.
• Excellent problem-solving skills and a commitment to operational excellence.