Responsibilities Of Candidates Include:
· Answer/Respond to inquiries received through Website, Phone calls and Web Chat
· Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.
· Work in a target oriented environment in accordance to pre-defined compliance processes & policies.
· Collect relevant details of the patient (data entry) and update the same in CRM platform.
· Provide relevant doctor information and book appointments accordingly.
· Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created a till closure.
· Ensure tracking & closure of all scheduled appointments.
· Ownership of all the assigned leads for timely action leading to Consultations.
· Manage and own set of patients for all follow-up consultations.
· Maintain customer satisfaction ratings based on explicit set criteria.
· Attend mandatory training sessions to stay updated on company policy changes.
Requirements: Good Language Skills – English, Hindi, Kannada, Malayalam (Preferred)
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹20,000.00 – ₹30,000.00 per month
– Day shift
– Flexible shift
Speak with the employer
Expected Start Date: 13/02/2023
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