AyurVAID Hospitals Looking for Customer Service Executive at Bengaluru Full Time

Responsibilities Of Candidates Include:

· Answer/Respond to inquiries received through Website, Phone calls and Web Chat

· Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.

· Work in a target oriented environment in accordance to pre-defined compliance processes & policies.

· Collect relevant details of the patient (data entry) and update the same in CRM platform.

· Provide relevant doctor information and book appointments accordingly.

· Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created a till closure.

· Ensure tracking & closure of all scheduled appointments.

· Ownership of all the assigned leads for timely action leading to Consultations.

· Manage and own set of patients for all follow-up consultations.

· Maintain customer satisfaction ratings based on explicit set criteria.

· Attend mandatory training sessions to stay updated on company policy changes.

Requirements: Good Language Skills – English, Hindi, Kannada, Malayalam (Preferred)

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

– Day shift

– Flexible shift

Speak with the employer

+91 7411070763

Expected Start Date: 13/02/2023