, troubleshooting skills
, it support experience
, basic computer network understanding
, written and oral communication skills
, remote access , desktop , desktop support , network infrastructure , IT hardware , computer hardware; Exp: 4-5 years; Description Ayla Networks is redefining the way brands, enterprises and service providers can develop, monetize and support connected products for the Internet of Things (IoT) in a way thats open, scalable and economical. Ayla provides the industrys first Agile IoT Platform, an end-to-end software fabric running across devices, cloud, and apps to create secure connectivity, data analytics, and feature-rich customer experiences. As our India office continues to grow, we are looking for a motivated IT desktop specialist located in Bangalore to work as a key member of our global IT operations. You should have prior experience with MacOS, Windows, Microsoft Office 365, anti-virus, MDM and Software As A Service (SaaS) applications. You will be become an active member of our IT support team and respond to support tickets, setup new users, and troubleshoot problems with IT hardware/software. This position will report to our global IT operations team in the US. What You Will Be Doing Deploy and configure laptops and desktops Manage wiring and connectivity to workstations and offices Manage India IT inventory Monitor and respond to helpdesk tickets Configure and deploy mobile devices using Microsoft In-Tune MDM Assist with troubleshooting and resolving network and SaaS issues Configure and troubleshoot remote access VPN Define IT user requirements as they evolve Provide remote-hands assistance on in-office, network infrastructure Perform any required backups of machines and data as requested Desired Skills and Experience Demonstrated strong written and oral communications skills 4-5 years of IT or desktop support experience Strong troubleshooting skills Proficient with MacOS and Windows Understanding of basic computer network and IT security Willingness to learn about new computer hardware, software and cloud SaaS The “Internet of Things” (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Ayla Networks is at the forefront of this industry, enabling the worlds largest brands to build connected products while driving Fortune 500 clients to fundamentally improve their business outcomes.
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