Atos Looking for Looking for Nexthink certified EUCA Analyst at India Full Time

L3 EUCA Senior Analyst/CoE

Exp : 10+ years

Max Budget : 28 LPA

Primary Skillset : Nexthink

Job Description

– Advanced proactive Hardware & Software troubleshooting on End User Devices
– Assistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades
– Maintaining customer specific EUCA documentation updated
– Demonstrating and reporting on issues trends and presenting portal metrics’ information to relevant departments; providing recommendations for fixing
– Creation and maintenance of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
– Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink Portal

– Management of EUCA Profiles and access requests
– Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
– EUCA baseline reports quality assurance
– On demand activities
– Analysis of SD/OSS ticket data, recommending areas for investigations
– Preparation of EUCA Baseline reports
– Supporting customer transformation projects
– Review of Nexthink application configuration
– Active support of EUCA Service Acceptance and BAU handover
– Analysis of specific customer requests for EUCA
– Providing training on EUCA applications and processes for users
– Supporting EUCA service presentations/demos

Job Requirements

– Knowledge and hands-on experience with Nexthink
– Excellent knowledge of MS Windows 7, 8 and 10 platforms’ administration
– Knowledge of Active Directory 2008 and 2012
– Good understanding of GPO configuration and management
– Experience with troubleshooting, diagnosing and fixing OS and AD related issues

– Knowledge of PKI and PowerShell scripting will be a plus
– Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM will be a plus
– Good understanding of DNS, DHCP services
– Good understanding of TCP/IP networking

– Strong analytical skills
– Experience with analyzing system logs, events and monitoring alerts
– Experience with diagnosing, resolving and delivering root cause analysis for automatic alerts, issues and incidents
– Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
– Knowledge of ITIL Processes
– Very goof verbal and written English; communication skills;

– Capability to understand and write technical documentation
– Proactive attitude
– Ability to work independently as well as in the team;
– High motivation to self-development

▶️ Looking for Nexthink certified EUCA Analyst
🖊️ Atos
📍 India