Associate – Operations Job at Bengaluru Full Time

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Process BriefProcess Involves processing US Life insurance requests. Should be able to independently and confidently analyze/process the requests within the set SLA in terms of quality and timelines. Ability to analyze problem situations and make recommendations. Position SummaryProcess Involves processing US Life insurance requests. Should be able to independently and confidently analyze/process the requests within the set SLA in terms of quality and timelines. Ability to analyze problem situations and make recommendationsKey AccountabllitiesMaintain expected Quality Targets.Must ensure all the client SLA are met.Meet internal ProductionUtilisation and Productivity target. Specific positon related experienceExcellent typing skills with good quality. Life insurance knowledge will be an added advantage Specific knowledge requiredExcellent typing skills with good quality. Life insurance knowledge will be an added advantage

Qualifications

Graduate from a recognized universityProficient in computer applicationsKnowledge of customer service practicesExcellent data entry and typing skillsExcellent verbal and written communication skillsAbility to handle stressful situations appropriatelyGood logical, analytical and problem solving abilitiesAttention to detail and accuracyGood interpersonal skills and strong client focusAbility to communicate clearly, concisely and effectivelyAbility to work harmoniously as part of a teamLife insurance/annuities knowledge preferred