Aspire Consultancy Looking for  Openings for Quality Analyst – BPO – Mumbai at Mumbai Full Time

Job DescriptionJob ResponsibilitiesMonitoring the required number of calls and giving accurate feedback to the CCEs.Implement key initiatives for process improvementConstant updating of call center core processesData Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)Provide data inputs to internal stakeholdersFlexibility and Availability for any ad-hoc business requirementEnsure Confidentiality, Availability, and Integrity of DataEstablish controls on Transaction Processing aiming for a Zero Compliance Defect OutputUnderstand customer expectations and build in the required changes into the processesCollecting data and creating reports that would provide Daily operational feedback to the client on the operations.To take calls as per business requirements and as part of process complianceTo appear for internal and external knowledge tests on a regular basisTo actively participate & lead in the call calibrationsProtecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.Awareness of access rights to information & information systems.Reporting information security incidents including but not limited to suspected viruses immediately.Ensure that critical data in the folders where it can be backed up & same is informed to TechnologyBeing a team player with a very pro-active approach.The incumbent should have excellent analytical, problem solving capabilities and lateral thinking skillsDeep domain process / domain knowledge with ability to interpret scenarios in respect of process compliance based on facts and data.1 + years of experience in the domainExpertise in MS tools is a must (Excel, Word, PowerPoint)Good Knowledge of Audit and Evaluation functionAnalytical bent of mindAbility to handle pressure and a natural go getterExcellent verbal and written communication (English)Work independentlyEmployement Category:Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Openings for Quality Analyst – BPO – MumbaiContact Details:Company: Aspire ConsultancyLocation(s): Mumbai

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Keyskills:  

kaizen
call monitoring
call audit
quality checker