Antal International Looking for IT Support Specialist at Gurgaon, Haryana, India Full Time

Minimum Qualifications/education

· Bachelor’s degree in information technology, computer science or a related field

Minimum experience

· 2+ years of experience in IT Support, Help Desk and related field
· Preferably 2+ years in the retail/e-Commerce business or closely related industry

Skills

· Service Now Service Desk and Confluence platform experience
· Hands-on experience with help desk and remote-control software
· Customer-service oriented with a problem-solving attitude
· Solid technical background with an ability to provide guidance and instructions to a non-technical audience
· Solid hands-on experience with a variety of Microsoft operating systems and Microsoft applications / Components
· Strong communication, interpersonal, and analytical skills · Good oral and written communication skills, good investigative and customer service skills
· Experience/understanding of ITIL methodology or another operational framework familiarity
· Aptitude for, or robust experience, with Atlassian products, especially Service Now Service Desk
· Strong organization skills, including the ability to prioritize multiple tasks/workloads, delegate, and set and accomplish goals
· Strong English language skills (Speaking, Reading and Writing) with exceptional business writing, Arabic is a plus

How to Apply: Interested Candidates can share their resumes at [email protected]