American Red Cross Looking for Sr. Application Support Engineer (work from home) at Remote Full Time

Job type full-time

Benefits pulled from the full job description

401(k) 401(k) matching dental insurance disability insurance flexible spending account health insurance show 3 more benefits

Full job description

Please use google chrome or mozilla firefox when accessing candidate homeBy joining the american red cross you will touch millions of lives every year and experience the greatness of the human spirit at its bestAre you ready to be part of the world`s largest humanitarian network? **** as a condition of employment with american red cross, you are required to provide proof that you are fully vaccinated for covid 19 or qualify for an exemption, except in states where it is prohibited by lawAccordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** join us—where your career is a force for good! job description: why choose us?
As one of the nation’s premier humanitarian organizations, the american red cross is dedicated to helping people in need throughout the united states and, in association with other red cross networks, throughout the worldWe depend on the many generous contributions of time, blood, and money from the american public to support our lifesaving services and programsAt the american red cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and servicesIf you share our passion for helping people, join us in this excellent career opportunityThe work location for this exciting opportunity is virtualThe selected candidate will work 100% remotely from home and can be located anywhere in the united states, working an east coast schedule to support team and clientsAbout the job & team you’ll work on:
The successful candidate will work with the american red cross in close collaboration with biomedical it(bit) development, operations and monitoring teams to implement, maintain, enhance and support various platforms, integrations and interfacesCandidate will work as part of bit operations team innovating, evangelizing, and applying best practice techniques to architect and deploy world class solutions to support red cross operations and business needsThis candidate must have deep experience in large enterprise scale application architecture, system and application processes, establish, maintain, manage and administer application environments enforcing standards and best practices to meet the sla’s of all business needsCandidate will drive and manage the sla expectations of all existing applications and play a role in new initiatives that support business priorities while complying with the organization`s it and architectural standards.
What you’ll be doing:
The srApplication support engineer is a member of the bit operations support team within the information technology organizationThe role is responsible for supporting the existing enterprise applications and protecting the stability of the environmentBiomedical it applications are business critical which requires the team to be very responsive and proactive in supporting the environmentResponsibilities of application support engineer include and is not limited to following:

Accountable for the seamless operations and maintaining environment uptime, identify and resolve performance bottlenecks
Adept at troubleshooting issues with minimal information.
Ability to achieve a high-level understanding of the existing applications landscape and environment
Capable of effectively communicating issues, risks and challenges in a timely manner.
Ability to work closely with 24/7 support team and able to continuously monitor the environments without relying solely on the automated alerts.
Responsible for evaluating, analyzing and recommending technologies, processes, and partners to meet the business challenges
Operations support including security administration, system administration, service monitoring and control, storage management and job scheduling.
Troubleshoot support tickets for operational issues
Collaboration and on-ongoing cross-training with other team members will be key for efficiency and sharing of workload and application knowledge.
Proactively identify issues raised after key releases to keep all applications and back-end processes performing optimally.
On-call work is required for key deployments and/or production support needs.
Work with manager to design and implement process improvement in our production services and operations
Communicate effectively to your cross-functional stakeholders.
Partner with development teams at the appropriate stages in application development to ensure any new systems meet production readiness standards.
Continually seek for on-going improvements for the applications we support.
Write documentation and collaborate with technical peersUpdate and/or author new documents to share with the others in the ops team.
Work with business users, software engineers, quality assurance, hardware support, and application support teams.
Ability to demonstrate calm and cool demeanor, rational thinking, and problem-solving skills
Ability to manage multiple tasks while effectively focusing on priority issues

Scope: individual contributor that works under limited supervisionApply subject matter knowledgeCapacity to understand specific needs or requirements to apply skills/knowledgeQualified candidates must be authorized to work in the united statesThe american red cross does not sponsor employment visas.
What we need from you:

Bachelor`s degree in computer science, engineering, or a similar field
10+ years overall it experience.
Experience supporting applications and hosting environments.
5+ years experience working with asp .net and related technologies.
Proficient in iis setup/configuration
Must have experience with windows server administration.
Working knowledge of basic sql scripting.
Working knowledge of powershell scripting and other open-source tools and related troubleshooting methodologies.
Solid understanding of application architecture: application layer, database layer, network layer.
Experience supporting biztalk applications is a plus.
General cloud experience is a plus.
Knowledgeable of oracle and mongo databases is a plus.
Ability to prioritize your own work with guidance from your manager.
Experience in regulated environments is preferable

+++++++++++++ the legal stuff:
Essential functions/physical requirements: depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 poundsRequires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical informationOverall mobility is essentialMay include sitting for long periods of time, driving a vehicle and working under challenging conditionsWork conditions: work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief workMay travel and participate in meetings and conferences throughout chapter jurisdiction, state and red cross systemBecause the red cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.
What’s in it for you:
For those candidates located in colorado, the salary range for this position is $120k – $130k annual salaryThis position is not eligible for bonus payWe do not offer bonus pay for this roleNote that the american red cross sets salary ranges aligned to a specific geographic location in which the job or employee residesThe stated salary range in this posting is an average and may not be reflective of your individual circumstancesWe will review specific salary information at the time of phone screening based upon your locationThe american red cross is a diverse nonprofit organization that creates a culture of collaboration and team spiritWe offer our employee’s a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401k retirement plan with match; paid time off, holidays and floating holidaysAlso, we encourage professional development and provide growth opportunitiesTo be considered for this position, please visit www.redcross.org/jobs to applyOur commitment to covid-19 safety: the american red cross requires all new hires be fully vaccinated against covid-19 as a condition of employment, except in states where it is prohibited by lawThis means that all individuals working for the organization must be fully vaccinated against covid-19 by the start of their employment or seek an exemptionUpon being offered a position, individuals will be required to submit proof of vaccinationIf you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemptionIf seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.
Apply now! joining our team will provide you with the opportunity to make a difference every dayThe american red cross is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in volunteering? life’s emergencies don’t stop, and neither do american red cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human sufferingYou can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talentsThe red cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving missionVisit redcross.org/volunteertoday to learn more, including our most-needed volunteer positionsTo view the eeoc summary of rights, click here: summary of rights

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